Refund policy
Last updated: November 6, 2026
Every Sista Soft pillow is made to order just for you. Because of that, all sales are final. We do not accept returns or give refunds for change of mind, ordering the wrong design, or no longer wanting the item.
When you can get a refund or replacement
We will make it right if:
- Your pillow arrived damaged, or
- You received the wrong item.
How to request one
Email us at sistasoft1@outlook.com within 7 days of delivery with your order number and clear photos of the damage or of the item you received. Once we confirm the issue, we will send you a replacement or refund you to your original payment method. You will not need to send the item back unless we ask you to.
Refund timing
Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days for the refund to show on your statement.
Your rights
This policy does not affect any rights you have under the consumer protection laws of your country.
Contact
Questions? Reach us anytime at sistasoft1@outlook.com.